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1. How do I register for aquatic programs?
2. Where is the Aquatics Division’s office located?
3. When is someone in the Aquatics Division’s office?
4. Does someone have to be in the Aquatics Division’s office to register for aquatics programs or swimming lessons?

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1. Why have a property tax?
2. What property is taxed?
3. How is property assessed? (market value)
4. How is the mil rate (tax rate) determined?
5. How does my property value (valuation) affect the amount of taxes I pay?
6. What services do property taxes fund?
7. Why do assessed values change from year to year?
8. Why has my Homestead / Veteran’s exemption changed?
9. How can I appeal my valuation?
10. How can I appeal the tax rate?
11. How can I submit address changes or corrections?
12. What is the Portland Downtown District assessment?
13. Was my Homestead Exemption applied to my bill?
14. Where can I get further information?

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1. How do I schedule a tour of the Barron Center?
2. What services do you provide?
3. Do you have available room for my mother who needs nursing care?
4. How do I find out if you have any positions available?
5. Do you have any volunteer opportunities?

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1. When do I need a building permit?
2. When are building permits not required?
3. What do I need to get a building permit?
4. When is a “Site Plan Review” required?
5. What zoning district in my property in, and what does that mean?
6. Is your apartment safe to live in?
7. Do you qualify for a fast track permit?
8. How to find Land Use Zoning on the City of Portland Website

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1. Do I need a Certified Food Protection Manager (CFPM)?
2. Where can I take the Certified Food Protection Manager (CFPM) exam?
3. Where do I find the regulations for food service establishments?

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1. Are there business loans available?
2. Do you have any grant programs?
3. Top Reasons to Choose Portland

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1. What information and referral services are offered?
2. What are the advocacy services offered?
3. How can I contact the Elder Advocate?

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1. How do I get a copy of my ambulance bill
2. How can I obtain a copy of my patient care report
3. How can I pay my ambulance bill
4. My ambulance bill says to mail a check to Lewiston, is this correct?

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1. How can I get a Knox Box

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1. When do I need a building permit?
2. When are building permits not required?
3. What do I need to get a building permit?
4. When is a “Site Plan Review” required?
5. What Zoning district in my property in, and what does that mean?

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1. I think I got sick from a Portland restaurant, who do I call to report it?
2. How do I report a concern about a Portland restaurant, other than a foodborne illness?
3. Where do I find the regulations for food service establishments?

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1. Can I use my own private kitchen for preparation?
2. Is an external grease interceptor required?
3. Is there a new code on grease traps?
4. Another question we have is about the grease trap requirement. Does your office handle this or Public Services?
5. We need to add a cleat on the wall to install something in the kitchen. What material can that cleat be made of to meet code? Are composite materials like Azac or Starboard okay?
6. We want to increase our seating by adding some tables (no renovations required). Does someone need to approve this?
7. Do I need a 3 bay sink?
8. Do I need a preparation sink separate from my 3 bay sink?
9. Do I need a mop sink?
10. What exactly is an air gap?
11. Do I need an air gap on my sink?
12. How many hand wash sinks do I need in my restaurant?
13. What is the purpose of a backflow preventer device?
14. We have a 2 bay sink that serves as the hand wash sink and the mop sink. Any sink with multiple bays can only satisfy one of the plumbing requirements, correct?
15. How hot does my water need to be for warewashing?
16. How hot does my water need to be for hand washing?
17. How many bathrooms do I need?
18. Can I use hand sanitizer instead of a handwash sink?
19. Should I keep a log of my grease trap maintenance?
20. How cold do my walk-in cooler, refrigerator, and cold hold unit(s) need to be?
21. How hot do my hot hold units need to be?
22. Can I spray for pests myself?
23. Do I need a restroom for customers? How many?
24. Can I share a mop sink with the business next door?
25. We'll be using the room mostly for dry storage, but we'd like a small preparation area. We're painting the concrete floor, installing a hand sink and drop ceiling. Anything else?
26. We are installing granite counter tops at the entry desk bar and the restaurant bar. Food will be served to customers at these places. Is there a requirement to seal the tops?
27. Who do I call to get my restaurant or mobile unit inspected, so I can start selling?
28. Is it possible to get advice from an inspector before we start renovations?
29. Can I have a smoker or grill outside?
30. How quickly can I start operating after my health inspection?
31. Where do I find the regulations for food service establishments?
32. I was trying to find out if the State of Maine or local municipalities have a mandatory cleaning requirement for beer keg lines?
33. Can a cold plate for fountain drinks be located in the 3-bay sink of a bar?
34. Can a cold plate be located in the ice well with the ice that is served for drinks?

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1. Do I need a fire suppression system?
2. What type of fire extinguisher do I need?
3. What are the requirements for exits inside the food truck?
4. Does my bathroom need to be American with Disabilities Act compliant?
5. If using propane for fuel supply, are there any requirements I should be aware of?
6. Can I have a smoker or grill outside?
7. I spoke with a pushcart vendor who recently opened and he said he needed a fire inspection. Is this separate from the city inspection?
8. Where do I find the regulations for food service establishments?

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1. Do I need to use disposable gloves when serving non-potentially hazardous food?
2. Do I need a hair restraint when working with food?
3. Can I refill my soda or coffee with the same cup?
4. Can I reuse my plate when I go back up to the buffet for more?
5. Should I cover food that is cooling?
6. How many eating establishments are in Portland?
7. How often are eating establishments inspected in the City of Portland?
8. What makes an establishment High Risk or another type of risk?

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1. When can a Food Truck operate?
2. Where can a Pushcart operate?
3. How big can my food truck be?
4. How big can my pushcart be?
5. Where do I find the regulations for a Food Truck?
6. Where do I find the regulations for a Pushcart?
7. What is a Base Station?
8. I operate a mobile unit. Where can I dump my gray water?
9. What are the requirements for exits inside the food truck?
10. What are the standards for the interior walls of a food truck?
11. How hot does my water need to be?
12. Do I need a 3 bay sink?
13. Can I have a towable food trailer, instead of a food truck?
14. Can I operate within 65 feet of an eating establishment, if I have permission from the owner?
15. Who do I call to get my mobile unit inspected, so I can start selling?
16. What are the health requirements for a small ice cream cart?
17. Is there a place to plug my food truck into upon inspection?
18. Can I use my own private kitchen for preparation?
19. Do I need to use disposable gloves when serving non-potentially hazardous food?
20. I know I'm not allowed to operate the cart within 65 feet of another food purveyor, is that 65 feet from the door or any part of their establishment?
21. How quickly can I start operating after my health inspection?
22. Can the umbrella on my food cart go above the 72” max height requirement?
23. Can my base station kitchen be a commercial kitchen that is licensed by ME Dept. of Agriculture?
24. Can I use my mobile unit at the base station to prepare food?
25. Would I be able to cut my fries outside and do the preparation for the fries at my cart?
26. Would I be able to use a foldout table that was touching my cart as long as it is covered?
27. Can I have the handwashing portion of my mobile unit operate as an adjacent and separate unit?
28. Can I have part of my mobile unit on private property and part of it on public property at the same time?
29. I am inquiring about specific requirements of Food Carts. The cart would be serving juice, so no cooking would be necessary.
30. Where can I find further information about food regulations?

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1. How do I know if my establishment is located in a historic district?
2. If my establishment is located in a historic district, are there special regulations that apply?

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1. Who do I contact to get my city license?
2. Who do I contact to get my state license?
3. Where can I find license applications?
4. Who do I contact with questions about my license application?
5. Do I need a State of Maine license?
6. Do I need a Maine Department of Health and Human Services or Department of Agriculture license?
7. Do I need a Maine Department of Marine Resources license?
8. Do I need a license to sell food at a festival or fair?
9. I’m a non-profit. Do I need a license to sell food at fairs and festivals?
10. Do I need a license to give away food for free?
11. Can I sell food items prepared in my establishment to another establishment for resale?
12. Who do I call to get my food service establishment inspected, so I can start selling?
13. How quickly can I start operating after my health inspection?
14. Where do I find the regulations for food service establishments?

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1. Can I use a cryovac machine to package food for storage?
2. Who do I contact for a Specialized Processing variance or process review?
3. Can I grow my own vegetables at home and use them in my commercial food operation?
4. Where do I find the regulations for food service establishments?

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1. What are the requirements to be a food vendor at a fair, festival or another type of temporary event?

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1. Have you recently been ill?
2. Need to reach a Health Inspector?
3. Why are there inspection reports for only some of the restaurants?
4. Why are there no reports for grocery stores, gas stations, convenience stores, and markets?
5. What does the inspection report mean?
6. How do I interpret the report?
7. How many violations result in a failing inspection?
8. Should I be concerned about eating at a place with a failing inspection?
9. Where do complaints come from?

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1. Do I need an appointment?
2. How do I get my results?
3. Who sees my results?
4. What do you test for?
5. How long do you keep my results?
6. Can you diagnose me over the phone?
7. How long does an appointment take?
8. I’m currently taking an antibiotic, how will this affect my screening?
9. Can my partner come to the screening with me?
10. What is the difference between herpes and HPV?
11. Do you offer the HPV vaccine?
12. Why don’t you do a blood test for herpes?

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1. What is the purpose of this program?
2. How can I pay?
3. Where can I pay?
4. Where can I mail a check and my registration to?
5. What are the office hours?
6. To whom should the check be made payable?
7. Who does the rental housing ordinance cover?
8. How often is registration required?
9. What if I don’t pay on time?
10. Can I register just once for multiple units within one building?
11. Can I register just once for the multiple buildings I own?
12. How will I know when you are going to inspect my building?
13. Given that I work during the day, can you inspect after the normal working day?
14. What exactly will you be inspecting?
15. What happens if you find a violation?
16. As a renter, can I learn about my current or potential home through your program?
17. How will I know the person visiting my property is a Housing Safety Inspector?
18. What if I have a complaint or compliment?
19. Where can I find the applicable codes?
20. Where is the discount information and City Council Order?
21. Can I make an appointment to be inspected?
22. Can I receive a hardship waiver or be excused from the fee?
23. What if I am buying a rental property?
24. What kind of smoke detector should I purchase, if necessary?
25. Will a carbon monoxide detector be required too?
26. What standard will the Housing Safety Office use for their inspections?
27. Is there a template or form I can use for my No Smoking policy and discount?
28. Are there programs or funds to help me make needed safety improvements?

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1. What is the effective date of the new marijuana ordinance?
2. How long will the new ordinance be in effect?
3. What are the current laws related to marijuana?
4. Why is it important to know that state laws in most instances preempt/overrule local laws?
5. How will Portland Police Officers Comply With the New Ordinance?
6. Where will marijuana use be allowed and/or not allowed according to the ordinance?
7. Can you use, smoke and/or ingest marijuana in public through methods such as the baking of marijuana into food products?
8. Where, if anywhere, can marijuana be sold/purchased?
9. Can a landlord prohibit marijuana smoking?
10. Can private clubs allow marijuana smoking?
11. How does the new ordinance address youth access to marijuana?

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1. Who does the new minimum wage apply to?
2. My business is based in another municipality, but I have employees who work in Portland. Must I pay these workers $10.10 an hour?
3. Does the new minimum wage apply to tipped workers?
4. Do I as an employer have to pay a service employee a cash wage of $10.10 per hour?
5. What records should I as an employer be keeping?
6. Does the new minimum wage affect how much overtime I must pay my employees?
7. What happens if I, as an Employer, fail to pay an Employee the City’s minimum wage?
8. What notice of this change must I, as an Employer, give to my Employees?
9. Are Maine wage and hour laws, etc. still applicable?
10. I couldn’t find the answer to my question here, who should I contact?

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1. Whom do I call to report an abandoned vehicle?
2. Whom do I call to have a boot removed from my car?
3. I live on the island, where can I leave my car in the city?
4. I put change in a meter and nothing registered. Whom do I report a broken meter to?
5. I want to report a parking problem, whom do I call?
6. Whom do I call if I have a parking ticket complaint?
7. I received a ticket, but don’t understand why, whom can I call for clarification?
8. I am new to Portland, what is the residential sticker program and whom do I call to get one?
9. My car was towed, how do I find out where it is?
10. How do I find out about city-operated parking garages?
11. How do I reserve a specific parking space on a city street?
12. I have questions about parking signs on my street, whom do I call?
13. What is a snow ban?
14. What are the overnight parking regulations?
15. Where can I park my motorcycle or mopeds?

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1. How can I contest a traffic citation?
2. How do I contact the Violations Bureau?
3. How do I contact the Maine District Court?
4. I lost my traffic citation, what do I do?
5. How do I get a permit to drive my car to an inspection station?
6. How can I find out if my car has been towed?
7. How can I find out if my car has been impounded?
8. How can I report an abandoned vehicle?
9. What can be done about illegally parked vehicles?
10. What should I do if I have been involved in a traffic accident?
11. How can I obtain a copy of an Accident Report?
12. How do I report traffic problems in my neighborhood?
13. How do I pay / contest a parking ticket?
14. How do I get a boot removed from my car?
15. How do I find out if lost / recovered property was turned in at the Police Station?
16. How can I get a copy of a police report?
17. How can I get a background check?
18. How can I get information about sex offenders in my neighborhood?
19. If I am the victim of a crime, how do I find out who is assigned to my case?
20. How do I find out what is going on with my case or provide additional information about it?
21. How do I contact the District Attorney’s Office?
22. Can I have my fingerprints taken at the police department?
23. How do I report a crime?
24. What number do I call if what I am reporting is not an emergency or I just want to speak with an officer about a crime problem?
25. How do I file a nuisance or disorder complaint?
26. How do I file an animal complaint?
27. How do I report criminal activity, such as prostitution or drugs, in my neighborhood?
28. My friend has been arrested, what do I do?

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1. How long does the Portland Police Department hiring process take?
2. Is there any cost associated with the PPD hiring process?
3. Do you stay at the Academy while in training?
4. What does a starting officer make?
5. What pension plan is offered?
6. How long does it take before you can get on a specialty team?
7. I have a tattoo; does the police department allow tattoos?
8. Do you have to live in Portland?
9. What kind of schedule do officers work?
10. What is the benefit package offered for police officers?
11. How do I apply?

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1. What do I do if online incident reporting is not right for me?
2. What if this happened in another city? Can I file a report using this online police citizen reporting system?
3. What if this happened on a state highway?
4. What is a known suspect?

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1. Why is the City of Portland banning polystyrene foam packaging?
2. What packaging products are made from polystyrene foam?
3. Who does this ordinance affect?
4. What does this mean to affected establishments?
5. Are there any exemptions?
6. What happens if the ordinance is violated?
7. When does this ordinance go into effect?

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1. When is the Ice Arena open?
2. I’ve never been to Troubh Ice Arena. How do I find my way around?
3. Where can I park?
4. I’m a recreational skater. What programs are available for me?
5. Does the Ice Arena have seating for the public?
6. Must I pay for public skating if I’m only watching?
7. Can my child / myself bring a chair, or other skate aid on the ice to help with balance?
8. My child is only 1 and a half years old, can I carry him/her around?
9. Can I go on the ice with my shoes on?
10. Can I bring my iPod/phone with headphones to listen to while I am skating?
11. Do you have public skating on Saturdays or Sundays?
12. Do you have rental skates? What size would I wear?
13. Do you have Figure Skating sessions at the Ice Arena?
14. What if I just want to play hockey?
15. My child loves skating. Do you offer birthday party packages?
16. Do you sharpen skates and what hours is this service available?
17. How do I get information on skating lessons?
18. What ages can take skating lessons?
19. I’m an adult – what is available to me for skating lessons?
20. I keep hearing about an ice show. What is the Ice Show?
21. When is the Ice Show?
22. Is the Ice Arena open year round?

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1. What is ISI?
2. Tots
3. Introductory
4. Pre-Alpha, Alpha, Beta, Gamma, Delta
5. Hockey Skating Skills
6. Freestyle 1 - 10
7. Open Freestyle Practice
8. Adults
9. Dance
10. Private Lessons

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1. Where can I buy tickets for events at Merrill Auditorium?
2. How can I find out more information about the Portland Sea Dogs?
3. How can I find out more information about the Maine Red Claws?

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1. Who can use the Health Center?
2. What services are provided at the health center?
3. How do I enroll my child?
4. How much do the services cost?

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1. Why is the City of Portland requiring retailers to charge customers 5 cents per single use bag?
2. When does the ordinance take effect?
3. What types of bags are covered by this ordinance?
4. Are any bags EXEMPT from this ordinance?
5. Which stores does this ordinance apply to?
6. Which stores are exempt?
7. In addition to charging the fee, what else do stores need to do?
8. What happens to the fee?
9. Is the bag fee taxable?
10. What happens if a retailer does not comply with the ordinance?

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1. What is secondhand smoke?
2. How is smoking defined?
3. Where is smoking prohibited (not allowed)?
4. Is smoking allowed on school playgrounds?
5. How will the ordinance be enforced and what is the penalty for violating the ordinance?
6. Why won’t designated smoking areas work?
7. Does this ordinance infringe on someone’s choice to smoke?
8. Do other places in Maine and the nation have smoke-free parks ordinances?
9. Who do I contact for more information?
10. How do I get help to quit smoking?

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1. How is tobacco littering defined?
2. Where should I throw my tobacco litter?
3. Can I throw my tobacco litter in the water?
4. How will this ordinance be enforced and what is the penalty for violating the ordinance?
5. Do other places in Maine have ordinances prohibiting tobacco litter?
6. Who do I contact for more information?
7. How do I get help to quit smoking?

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1. Would improving the transit, pedestrian, and bicycling conditions on Forest Avenue result in automobile delay and diversion into adjacent neighborhoods?
2. Wouldn’t directing pedestrians and bicycles to other destinations such as the path on Baxter Boulevard be more appropriate than making Forest Avenue friendlier to these modes of travel?
3. Is this study revisiting the proposal to increase residential density in the R-3 and R-5 zones adjacent to Forest Avenue?
4. How does this study interface with the work that Maine Department of Transportation is doing to improve the I-295 Exit 6 interchange?

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1. When is my trash being picked up?
2. Where can I see the Single Sort Recycling Public Service Announcement written and performed by Portland High School's Ecology Club?
3. Where can I get a new recycling bin?
4. How do I learn more about composting?
5. I'm going to miss my trash day; is there an alternative drop-off spot?
6. How do I take something out to the Riverside Recycling Facility?
7. How do I dispose of used Kitty or Cat Litter?

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1. I have recently purchased property. What are my responsibilities as far as taxes are concerned?
2. When are annual tax bills mailed?
3. When are supplemental tax bills mailed?
4. Will I receive a tax bill if I pay my taxes through an escrow account?
5. What does my annual property tax bill tell me?
6. Where can I pay my taxes?
7. What happens if I fail to pay my taxes on time?
8. Are exemptions and assistance programs available to property owners to help defray the amount of taxes due?
9. What documents do I need to bring with me if I am registering a new/used car?

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1. Can I smoke in the parks?
2. Are there any public toilet facilities?
3. Where are the trash barrels?
4. Which parks have picnic tables?
5. Can I barbecue in a park?
6. Is alcohol allowed in the park?
7. Does Portland have park rangers?
8. Can I hold a birthday party for my child in a park?
9. Is there electricity I can use in a park?
10. When is a permit needed for an event in a park?
11. Can I charge admission to my event?
12. Can I play amplified music or have a band/DJ play at my event?
13. Can I serve refreshments and/or sell food at my event?
14. Can I sell merchandise or other non-food items at my event?
15. Can I reserve parking spaces for my event?
16. How do I know if my event requires police or EMS assistance?
17. Can I set up a large tent or canopy at my event?
18. How do I know if my event requires insurance?